Services / Managed Support

Salesforce Commerce Cloud managed support —
senior depth after go-live.

Ongoing SFCC platform support, release management, and strategic evolution for brands that need a senior Salesforce Commerce Cloud team available after launch — without the overhead of an in-house platform engineering function.

Retainer Release Management Monitoring Incident Response
Discuss a support retainer
○ WHAT WE DELIVER

Platform continuity and evolution as a managed service.

01

Release Management

SFCC platform version upgrades, cartridge updates, compatibility testing, and scheduled release deployment. We manage the release lifecycle so your team does not have to carry platform maintenance on top of business operations.

02

Platform Evolution

Ongoing feature delivery, integration additions, and platform capability expansion — governed by a structured backlog and quarterly roadmap sessions. Your platform should grow as your business grows. It will not do that without dedicated resource.

03

Performance Monitoring

Continuous Core Web Vitals tracking, uptime monitoring, error rate alerting, and proactive performance intervention. Problems surface before your customers notice them — not after a lost revenue event.

04

Prioritised Emergency Response

Direct access to the Coredevex team for production incidents, checkout failures, and critical platform issues. Retainer clients receive prioritised response with defined escalation protocols — not a support ticket queue.

○ WHAT'S INCLUDED

What a managed support retainer covers.

Structure & Access

  • Named senior SFCC resource — not a rotating support team
  • Monthly architecture and platform strategy sessions
  • Prioritised request queue with agreed response SLAs
  • SFCC release upgrade planning, testing, and deployment
  • Proactive platform health monitoring and alerting
  • Quarterly platform review and six-month roadmap session
  • Documentation maintenance as the platform evolves

Delivery Scope

  • New integration builds (within agreed retainer scope)
  • Performance optimisation cycles — quarterly benchmarking
  • Security patch review and application
  • Third-party cartridge and connector maintenance
  • Storefront and promotion technical support
  • Incident response for production issues
  • New feature scoping and architecture advisory
○ WHO THIS IS FOR

Brands that need platform depth without building a platform team.

  • Enterprise brands with SFCC live who do not carry a dedicated SFCC engineering team
  • Brands that need the platform to evolve without re-engaging a full project team every time
  • Agencies managing client SFCC platforms who need senior specialist coverage
  • Businesses post-implementation where the delivery partner has rolled off
○ MONITORING ARCHITECTURE

Three monitoring layers, threshold-based alerting, and a defined response protocol — active from day one of the retainer.

Platform Health Monitoring Architecture ○ MONITORING LAYER ○ ALERT THRESHOLDS ○ RESPONSE PROTOCOL Core Platform Uptime · Checkout flow · Error rates Release health · SFCC API availability Integration Layer ERP/PIM/Marketing API latency Error rates · Queue depth · Retries Storefront Performance LCP · CLS · TTFB · Core Web Vitals Page load · Cache hit rate Uptime < 99.9% Checkout errors > baseline → Priority alert Release failure API error rate > 1% Response time > SLA → Vendor escalation Queue depth spike LCP > 2.5s CLS > 0.1 · TTFB > 800ms → Proactive intervention Conversion rate drop > 10% Response Protocol Named senior SFCC resource Prioritised response queue Defined escalation path Production incident protocol Vendor coordination Root cause analysis Monthly platform review Quarterly roadmap session Documentation updates
○ HOW THE RETAINER WORKS

Predictable. Proactive. Built for the long term.

A managed support retainer is not a helpdesk arrangement. It is a structured relationship with a senior specialist team who know your platform as well as you do.

Structured Onboarding

Platform handover review. We map what exists, establish documentation, define monitoring baselines, and configure the communication and request protocols. The engagement starts before the first production issue — not after one.

Predictable Monthly Cadence

Monthly platform health review, backlog prioritisation, delivery sprint, and performance check. A predictable rhythm with clear accountability — you always know what is happening on your platform and what is coming next.

Planned Evolution

Platforms change because businesses change. The retainer covers commercial reality: SFCC platforms need to evolve as your range, markets, and team change. We plan for the next six months in every quarterly session.

○ FROM THE INSIGHTS

Further reading on platform management.

PLATFORM

SCAPI vs SFRA: Choosing the Right Salesforce Commerce Cloud Architecture

9 min read

STRATEGY

Re-platform or Optimise: A Framework for the Right Decision

8 min read

View all insights
○ OTHER SERVICES

Other ways Coredevex supports your SFCC platform.

SFCC Implementation

Full-cycle B2C and B2B implementation — architecture-first, senior-led from discovery through launch.

Learn more

Commerce Architecture

Platform design, system blueprinting, and roadmap definition before a line of code is written.

Learn more

Platform Integration

SCAPI, ERP, PIM, Marketing Cloud, and OMS integration built for enterprise scale.

Learn more

Performance Optimization

Core Web Vitals, LCP, and checkout conversion audits with before-and-after measurement.

Learn more

Re-platforming

Zero-disruption migration to Salesforce Commerce Cloud from Magento, SAP, Shopify Plus, and more.

Learn more
View all services

Ready for an SFCC managed support model that actually works?

Tell us about your platform and your current support situation. We respond within one business day.

Discuss a Retainer View all services →

Or email us directly: hello@coredevex.com

Response within 1 business day No commitments, no boilerplate Platform-native perspective

Salesforce Commerce Expertise. Rare. Trusted. Delivered.